Curaeon Help Centre / KB-041
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KB-041Clinical softwareHow-to
Draft. This article is awaiting technical review and may change — if anything here conflicts with advice from our team, follow the team.

Find a departed patient, reactivate them, or record a death or departure

Find a patient who has left the practice or died, bring one back who returns, and record a death or departure so that recalls, reminders and letters stop — reliably, and with a record of who did it.

Before you start

Anyone who works the Patients screen can search and reactivate. Recording a death or departure is done from the patient's own record; if the option isn't offered to you, ask your administrator to check your role under Settings → Permissions.

Find a patient who has left

  1. Open Patients. The filter chips above the list — All, Booked today, Recall due, Allergy alert, Concession, Left the practice — decide who is shown.
  2. Choose Left the practice. Patients who have left are hidden from every other view so they don't clutter the desk (the manual calls this "include departed"); this chip is the door back in. Search by name, date of birth, Medicare number or MRN as usual within it.

Reactivate a returning patient

  1. Find them under Left the practice and open the record. The chart says Left the practice at the top.
  2. Choose Reactivate patient there. Curaeon confirms they are searchable and bookable again. Booking offers the same door: if you try to book a departed patient an appointment, Curaeon offers to reactivate them there and then.

Record a death or a departure

  1. Open the patient's record and record the death (with the date of death, if you have it) or the departure.
  2. Read what happens next, because most of it is automatic:
  3. Recalls, reminders and letters to that patient stop. This cannot be overridden by anyone — it is checked before consent and before any other override. If a colleague later sees "This patient is recorded as deceased" when trying to email a document, that is correct and deliberate; there is nothing to fix.
  4. Future appointments are cancelled, each with the reason, and each appointment's own history says so.
  5. The Audit log records who did it, the date of death if one was given, and how many bookings and recalls were closed.
  6. Check the calendar for appointments whose time has already passed. These are deliberately left as they were, even if nobody closed them: open each from the calendar and close it with what actually happened — whether the patient was seen or did not come.
The Record death dialog spells out what happens next — future bookings cancelled, open recalls closed, no reminder or recall sent again — and asks for the date of death; the patient's name is blurred here.
The Record death dialog spells out what happens next — future bookings cancelled, open recalls closed, no reminder or recall sent again — and asks for the date of death; the patient's name is blurred here.

Good to know

If that didn't work

If a death was recorded on the wrong patient, or in error, stop and raise a ticket rather than working around it: the manual does not describe a self-service reversal, and data on the wrong record is one of the situations where it says to call support. Give the approximate time it was recorded — not the patient's name (KB-007 — Why we never need patient details in a support ticket).

Still stuck? Raise a ticket at support.curaeon.com.au or call 1300 XXX XXX. If your clinic can't see patients right now, call and choose option 1. Support is staffed Monday to Friday, 8:00–18:00 Sydney time; outside those hours a call or text to the same number is answered on a best-effort basis.