Draft. This article is awaiting technical review and may change — if anything here conflicts with advice from our team, follow the team.
Appliance status lights and what they mean
Your Curaeon appliance has one status light on the front panel. Here's how to read it — and what (if anything) to do.
| Light | Meaning | What to do |
|---|---|---|
| Solid green | Healthy — running, connected, backed up | Nothing. |
| Pulsing green | Working normally but busy — an update or backup is running | Nothing; don't power off during a pulse. |
| Solid amber | Running with a warning — for example storage filling up or one earlier backup missed | Usually nothing: our monitoring sees the same warning and a ticket often already exists. Check your portal. |
| Pulsing amber | Update being applied — the appliance may restart itself once or twice | Don't power off. Give it 15 minutes. |
| Solid red | A fault the appliance can't fix itself | Run the five checks in KB-011 — Appliance appears offline — five checks before you call, then contact us. If your clinic can't consult, call 1300 XXX XXX, option 1. |
| Pulsing red | Overheating protection | Check airflow around the unit (KB-013 — Preparing your comms cupboard — appliance environment guide) — clear anything stacked against the vents. If it persists 10 minutes, call us. |
| No light | No power — or a failed unit | Check power lead, power point and any power board, then KB-011 — Appliance appears offline — five checks before you call step 2. |
Two things worth knowing:
- The light reports the appliance's own view. Green light + problems in the clinic usually means the issue is in your clinic network or an outside service (Medicare, eRx) rather than the appliance.
- Our monitoring watches every appliance around the clock. Red and amber states usually raise a ticket automatically within minutes — check support.curaeon.com.au before assuming we don't know.
Still unsure? Raise a ticket at support.curaeon.com.au or call 1300 XXX XXX. If your clinic can't see patients, choose option 1 — answered around the clock.
Related articles
- KB-011 — Appliance appears offline — five checks before you call — Appliance appears offline: five checks before you call
- KB-013 — Preparing your comms cupboard — appliance environment guide — Preparing your comms cupboard