Record and settle an owing script
Record a medication you authorised without a signed script in hand — phoned to the pharmacy, given after hours, an emergency supply — and settle it before the state's deadline runs out.
Before you start
An owing script is one where the pharmacy has supplied (or will supply) on your word, and the signed script that must follow does not exist yet. Curaeon tracks the debt so it is paid. Marking one owing is done by the prescriber, from the consult.
The due date is a legal window, not a preference. Curaeon defaults to seven days, but each state's poisons regulation sets the actual period — as short as 24 hours in some. Check your state's rule and set the due date to match; the default is a starting point, not advice.
Record an owing script
- In the consult, prescribe the medication as usual.
- Mark it owing.
- Name the pharmacy — pick it from the address book, or type it.
- Give the reason (phoned through, after-hours supply, emergency supply).
- Set the date the signed script is due, adjusting the seven-day default to your state's window.
Your dashboard from then on counts your owed scripts, and how many are past their date.
See what the practice owes
- Open the Owing scripts screen.
- Choose the whole practice or just yours.
- Read the list: every owed script, grouped by pharmacy, with days until or since its due date. Anything past its date is the priority.
If you're not named on a restricted record, its rows are left out of this list and the screen says how many it left out — so the list never looks finished when it isn't (KB-061 — Restrict a patient's record, and open one in an emergency).
Settle an owing script
There are four ways, and the right one depends on what actually happened to the paper:
| What happened | Do this |
|---|---|
| You're printing the signed script now | Print it. Printing settles the script — the paper now exists. For a pharmacy owed several, Print all prints that pharmacy's scripts in one job. |
| You signed one by hand and it has gone to the pharmacy | Settle… → Sent to the pharmacy |
| You signed one by hand and it was handed over in person | Settle… → Hand delivered |
| It was never actually owed | Settle… → Not owed after all — this returns the script to draft |
Good to know
- Nothing here is deleted. Reprinting and re-issuing keeps earlier versions visible, so what was actually given to the patient is always recoverable.
- An owing script and an authority item are different problems. Authority approvals are still requested by phone during the consult — Curaeon does not yet connect to PBS Authorities (KB-058 — What Curaeon connects to Services Australia today (AIR, IHI, PBS authorities, Medicare, MyMedicare), and the manual workaround for each).
If that didn't work
The manual does not list each state's window or where the Owing scripts screen sits in the menu; if you can't find it, raise a ticket and tell us your role — it may be a permissions question rather than a fault.
Still stuck? Raise a ticket at support.curaeon.com.au or call 1300 XXX XXX. If your clinic can't see patients right now, call and choose option 1. Support is staffed Monday to Friday, 8:00–18:00 Sydney time; outside those hours a call or text to the same number is answered on a best-effort basis.
Related articles
- KB-018 — eRx not reaching the pharmacy — checklist — eRx not reaching the pharmacy — checklist
- KB-058 — What Curaeon connects to Services Australia today (AIR, IHI, PBS authorities, Medicare, MyMedicare), and the manual workaround for each — What Curaeon connects to Services Australia today (AIR, IHI, PBS authorities, Medicare, MyMedicare), and the manual workaround for each
- KB-061 — Restrict a patient's record, and open one in an emergency — Restrict a patient's record, and open one in an emergency
- KB-078 — Print a medication summary chart, or a whole aged-care round — Print a medication summary chart, or a whole aged-care round