Curaeon Help Centre / KB-052
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KB-052Clinical softwareHow-to
Draft. This article is awaiting technical review and may change — if anything here conflicts with advice from our team, follow the team.

Raise, correct and claim an invoice, including when "Send to Medicare…" is blocked

Bill a visit, fix an invoice that has already gone out, and read the Send to Medicare… preview — including what it means today, before your Tyro onboarding is complete.

Before you start

Billing is front-desk work. The practice's own fee schedule lives in Settings → Fees, and the items you bill come from the MBS schedule the practice has loaded.

Raise an invoice

  1. Open Billing → Consults. It lists visits ready to bill, with what was recorded in each.
  2. Choose Record and add items to the invoice from the MBS schedule. Curaeon does not suggest item numbers — a Medicare claim is a legal assertion by the billing practitioner, and the software does not put words in their mouth (KB-056 — Why the scribe never writes the Assessment or suggests item numbers).
  3. Under Invoices, issue the invoice, take payment and receipt it.

Two checks run behind the scenes: consult-time and consult-issue flag unbilled visits, items not priced, and a visit billed against the wrong patient or provider. Work those flags rather than hunting for them.

Correct an invoice

An invoice that has been sent cannot be edited. Correcting it voids and reissues: the original stays on the account as voided, and a fresh invoice carries the correction. That keeps the history honest — nobody can later wonder which version the patient was given.

Claim through Tyro Health Online

Claiming goes through Tyro Health Online. Medicare Online is not integrated (KB-058 — What Curaeon connects to Services Australia today (AIR, IHI, PBS authorities, Medicare, MyMedicare), and the manual workaround for each). A queued claim on an invoice has a Send to Medicare… button, and what it does depends on where the practice is with Tyro:

When "Send to Medicare…" is blocked

The preview names, in plain words, the fact that blocks a claim so it can be fixed at the desk. The manual gives two examples:

The preview says Fix it here
A missing provider number The practitioner's provider number for this location — an administrator sets it against the practitioner.
A missing individual reference number The patient's Medicare details on their record.

Fix the missing detail, return to the invoice, and open Send to Medicare… again.

The Send to Medicare… preview names what blocks the claim — here a missing provider number — and says that no claim is created from the preview; the patient's name is blurred.
The Send to Medicare… preview names what blocks the claim — here a missing provider number — and says that no claim is created from the preview; the patient's name is blurred.

A claim that Medicare rejects after it was sent is a different question, covered in KB-017 — Medicare claim rejections — common causes and fixes.

Good to know: looking at a patient's invoices, or the details a claim is sent with, is recorded on their access history as Billing viewed or Medicare claim details viewed — not as opening their chart. The practice-wide invoice list is not recorded.

If that didn't work

If the preview names a detail that is present on the record, or an issued invoice refuses to void, raise a ticket with the invoice number — never the patient's name or Medicare number.

Still stuck? Raise a ticket at support.curaeon.com.au or call 1300 XXX XXX. If your clinic can't see patients right now, call and choose option 1. Support is staffed Monday to Friday, 8:00–18:00 Sydney time; outside those hours a call or text to the same number is answered on a best-effort basis.