Reset your password or MFA for the support portal

Get back into support.curaeon.com.au in a couple of minutes — password resets are self-service; MFA resets need a quick identity check.

Before you start

You'll need access to the email address on your portal account. If your clinic signs in with its own single sign-on (you don't type a password on our page), your practice's IT manages your password — this article's MFA section still applies.

Reset your password

1. On the sign-in page, choose Forgotten your password?
2. Enter your work email address and select Send reset link.
3. Open the email (check junk folders; it comes from support@curaeon.com.au) and follow the link within 30 minutes.
4. Choose a new password — at least 14 characters; a short sentence works well and is easier to remember than symbols.

No email after five minutes? Your address may not match the account — your clinic's Customer Admin (usually the practice manager) can check your details under Manage users.

Reset your MFA (new phone, lost device)

For security we can't let you disable MFA yourself — that's exactly what an attacker would try.

1. Ask your clinic's Customer Admin to raise a Password/MFA reset request from the portal catalogue — this is the fastest path (we action these within 4 business hours).
2. No Customer Admin available? Call 1300 XXX XXX. We'll verify you by calling back on your clinic's registered phone number — not the number you called from.
3. Once reset, you'll be prompted to enrol your new device at next sign-in.

If that didn't work

Still stuck? Raise a ticket at support.curaeon.com.au from a colleague's account, or call 1300 XXX XXX and choose option 3.

Related articles

• KB-001 — Getting started with the Curaeon support portal — Getting started with the support portal
• KB-003 — Add or deactivate a portal user for your clinic — Add or deactivate a portal user for your clinic