Curaeon Help Centre / KB-130
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KB-130Security & privacyHow-to
Draft. This article is awaiting technical review and may change — if anything here conflicts with advice from our team, follow the team.

Keep the practice's compliance register in Settings → Accreditation: tiers, statuses and expiry dates

Record where your practice stands against every accreditation, registration, licence and credential it may need, with expiry dates, so that one screen answers "what do we hold, what is outstanding and what is about to lapse?"

What this screen is, and what it is not

It is the practice's own register: a fixed list of 153 items an Australian medical practice may be required or may choose to hold, grouped into nine tiers, against which you record your status, an expiry date and a note.

It is not a connection to any outside body. Nothing here is checked with AHPRA, Services Australia, your accrediting agency, an insurer or anyone else. If you mark an item Held, Curaeon takes your word for it. The screen says the same at its foot:

This register is a compliance planning aid, not legal or regulatory advice. Requirements vary by jurisdiction, practice type and service mix, and change frequently. Confirm current obligations with the relevant regulator, your accrediting agency and your medical indemnity insurer before relying on this document.

Three more limits worth knowing before you rely on it:

The register's wording is dated on the screen (under the title). Requirements change; treat the date as the day the list was last revised, not a guarantee that it is current.

Before you start

What the screen shows

Settings → Accreditation: the progress bar counts mandatory items held, the tabs are the nine tiers with held/total on each, and every numbered row ends in the practice's own status.
Settings → Accreditation: the progress bar counts mandatory items held, the tabs are the nine tiers with held/total on each, and every numbered row ends in the practice's own status.

The header

The title Accreditation, Registration & Licensing Register, who wrote the list and when, a paragraph on its scope, and the legend for the three symbols used in the tables:

Symbol Meaning
● Mandatory for all practices
◐ Mandatory if trigger applies. The Applies to column says what the trigger is, for example "Incorporated entities".
○ Voluntary / commercial advantage

The progress strip

The tabs

One tab per tier, then two reference tabs. Each tier tab carries a badge of held over total, for example 3/14; the badge changes colour when every item in the tier is either Held or N/A.

Tab Covers Items
Tier 0 — Legal & business ABN, company and tax registrations, workers compensation, insurance, premises approvals 14
Tier 1 — Core GP accreditation The National General Practice Accreditation Scheme, the RACGP standards modules, the rural college pathway 15
Tier 2 — Specialist schemes Setting-specific and specialist accreditation schemes 12
Tier 3 — Commonwealth programs PRODA, Medicare and other Commonwealth health program registrations 25
Tier 4 — State & territory State and territory licences, authorities and registrations 18
Tier 5 — Practitioner credentials AHPRA registration, college credentials and service-specific accreditations for each clinician 37
Tier 6 — Teaching & training Teaching, training and placement accreditation 10
Tier 7 — Digital health & security Digital health, information security and software conformance 15
Tier 8 — Voluntary marks Voluntary and reputational marks 7
Cadence — Renewal A summary of what renews annually, quarterly, three-yearly, five-yearly and on an event. Reference only. none
Risk — Dependencies The critical dependencies and common failure points, for example that losing practice accreditation removes several incentive payments at once. Reference only. none

Within a tier, each numbered row gives the item, the body that issues or administers it, who it applies to and, in some tiers, its renewal cycle. The last column, Practice status, is yours. Some tiers also carry reference blocks with no status to set, such as the list of approved accrediting agencies in Tier 1.

Note: In Tier 1 the column headed Status describes the standard itself ("Mandatory", "Separate accreditation"). Your practice's position is always the Practice status column at the end of the row.

Tier 7 has a Held by column: Vendor, Clinic or Both. Vendor items are Curaeon's to hold, not yours, and several are still in progress. Do not mark a vendor item Held on the strength of the register listing it; for what is and is not connected today see KB-058 — What Curaeon connects to Services Australia today (AIR, IHI, PBS authorities, Medicare, MyMedicare), and the manual workaround for each, and ask us on a ticket if an accreditor needs it in writing.

Record where the practice stands on an item

Every item starts as Not started. There is no Save button: each change is saved as you make it.

  1. Open the tier's tab and find the row by its number.
  2. In Practice status, choose from the list:
Status Use it when
Not started Nothing has been done, or you have not yet looked at the item.
In progress Applied for, being renewed, or being assessed.
Held The practice holds it and it is current.
N/A It does not apply to this practice.
  1. For Held or In progress, two more fields appear under the status:
  2. a date: the expiry or renewal date. Choosing a date saves it.
  3. Reference / note: a certificate or policy number, the name of the insurer or agency, where the document is filed, or what you are waiting on. Up to 1,000 characters. The note is saved when you click or tab out of the field.
  4. Move to the next row.
One row's Practice status set to Held, showing the expiry date and the Reference / note field that appear beneath it.
One row's Practice status set to Held, showing the expiry date and the Reference / note field that appear beneath it.

If a change cannot be saved, an error message appears and the row returns to what it was before.

Tip: Work one tier at a time with Outstanding only ticked. The rows disappear as you settle them, and the tab's badge fills in.

Update an item

Change the status, the date or the note in place, exactly as above. Typical updates:

Each status applies to the whole practice. Tier 5 lists practitioner credentials, but there is one status per credential, not one per clinician: mark it Held only when every clinician it applies to holds it, set the date to the earliest expiry among them, and name whose it is in the note. Per-person identifiers themselves live on each staff account in Settings → Users (KB-120 — Manage staff accounts in Settings → Users: add, change a role, seats, provider numbers, deactivate).

Find what is about to expire

  1. Open Settings → Accreditation and look for Expiring ≤60d in the progress strip. If it is not there, no Held item has an expiry date inside 60 days.
  2. If it is there, the number tells you how many, but the screen does not list them or highlight their rows. Go through the tabs and check the dates on Held items.

Two things the count leaves out: items with no date entered, and items marked In progress. An item is only watched if it is Held and has a date.

What is recorded

Every change is written to the Audit log as Accreditation item updated, under Practice settings, with who made it and the old and new status, date and note (KB-101 — Find who did what in the Audit log: kinds, Sign-ins, Exactly, Who and a bookmarkable view). So if an item moves from Held back to In progress, the log still shows who marked it held and when. The screen itself shows only the current state.

The screen has no print or export button. To show an accreditor, use the browser's own print, or the Audit log for the history.

If that didn't work

Still stuck? Raise a ticket at support.curaeon.com.au or call 1300 XXX XXX. If your clinic can't see patients right now, call and choose option 1. Support is staffed Monday to Friday, 8:00–18:00 Sydney time; outside those hours a call or text to the same number is answered on a best-effort basis.