Curaeon Help Centre / KB-094
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KB-094TrainingReference
Draft. This article is awaiting technical review and may change — if anything here conflicts with advice from our team, follow the team.

Start here: I'm a GP or nurse

Ten articles in the order a clinician needs them — sign in, get the scribe working for you, then the parts of the record that differ from the system you came from.

One page to pin beside the monitor: the quick-reference guide for this role is KB-111 — Quick reference: GP or nurse. The Help Centre's print view drops the navigation, so it prints as one sheet.

How to use this page

Read the scribe articles (2–5) before your first scribed consult; the rest can wait until the situation arises. A nurse's role covers observations, immunisations and assessment tools rather than notes and prescribing, so 6 and 9 are for GPs.

The ten articles as a chain — the four scribe articles, bracketed, come before your first scribed consult; the rest can wait until the situation arises.
The ten articles as a chain — the four scribe articles, bracketed, come before your first scribed consult; the rest can wait until the situation arises.

The path

  1. KB-031 — Set up two-factor sign-in for Curaeon, and fix a code that is rejected, already used or timed out — Set up two-factor sign-in. First sign-in enrols an authenticator app and gives you ten recovery codes. Afterwards: you sign in every day with a code and know what each rejection message means.

  2. KB-015 — AI scribe consent workflow explained — Scribe consent. Consent is asked and recorded per visit, never assumed from last time, and nothing leaves the practice — audio and transcript are processed on the appliance on your LAN. Afterwards: you can ask for consent in plain words and answer what patients actually ask.

  3. KB-014 — AI scribe — getting the best transcription quality — Getting the best drafts. The scribe is very good and not magic; a few habits separate practices that love it from practices that fight it. Afterwards: your first draft reads like it is about this patient.

  4. KB-055 — Dictate into a section, refine a draft, and manage style memory and suggested follow-ups — Dictate, refine, style memory. Dictation puts what you say into the section you are in; Refine a section re-drafts one section and leaves the rest alone; style memory learns your phrasing and can be cleared. Afterwards: you can speak a paragraph straight into a note and turn a Plan into offered follow-ups and a draft letter.

  5. KB-056 — Why the scribe never writes the Assessment or suggests item numbers — What the scribe never does. It never writes the Assessment and never suggests an MBS item — enforced by the software, not by convention. Afterwards: a blank Assessment stops looking like a fault.

  6. KB-043 — Correct or amend a note after it's signed — Correct or amend a signed note. A signed note can be changed, never silently: the edit is saved under your name, the replaced text is kept, and the Audit log shows "Signed note edited". Afterwards: you can fix a mistake or add an amendment knowing what the record will show.

  7. KB-046 — Work the results Inbox: Practitioner vs Assigned to, routing, COPY and corrected results, Follow-up — Work the results Inbox. Practitioner shows your usual patients' items; Assigned to shows what is routed to you. Afterwards: you can clear your queue, route what is not yours, read COPY and corrected results, and use Follow-up as the safety net.

  8. KB-048 — Refer a patient: find a provider in HealthLink/HealthShare, or record a referral without a letter — Refer a patient. Find a provider searches HealthLink and HealthShare with a badge saying whose each row is, and a referral made by phone is still recorded with Record only — no letter. Afterwards: you can address a referral first time and read each delivery badge.

  9. KB-044 — Record and settle an owing script — Owing scripts. A script phoned to a pharmacy or given after hours is marked owing with the pharmacy, the reason and its due date; seven days is the default, not the rule. Afterwards: the Owing scripts screen stays honest and each one is settled the right way.

  10. KB-061 — Restrict a patient's record, and open one in an emergency — Restricted records. A clinician can close a record to named staff; anyone else sees who it is open to, not why, and Emergency access opens it for four hours with your reason and your password. Afterwards: you can restrict a record when warranted and know what the practice sees when someone opens one.

When you are stuck

The clinical FAQs are KB-087 — AI scribe FAQ (the scribe), KB-088 — Letters and referrals FAQ (letters and referrals) and KB-090 — Results and incoming letters FAQ (results and incoming letters). If the scribe stops mid-clinic, the consultation does not: type the note as you would anywhere else and report the fault when convenient. One more to know early: interactions are checked only where a medicines dataset is configured, and the screen says so when it is not (KB-045 — "Interactions not checked": what the prescribing screen is telling you, and why there is nothing to load yet).